F.A.Q

I'm worried about the privacy of my details?
Clients' confidentiality is our top priority. Our company has imposed very strict rules with regards to disclosing or
selling of any client information. Offenders will be charged and prosecuted in court for breaching of trust. So there is no need to worry about this here.

What are the possible reasons for delay?
There are various possibilities such as Technical errors like internet down time and incorrect or insufficient information provided. Therefore, it is very important that you furnish us with a valid telephone number and email address for us to contact you. We promise your personal information's security and privacy.

Why do you sometimes need to call me when I've placed an order?
There may have been an error on your order, a mis-spelt character name or complications with payment. If you have been unavailable to receive your order, we may call you to ask you to collect your order in game, if remote delivery is not available. For larger orders, we must confirm your identity and legitimate possession of the card or Paypal account you are using to pay. This serves to decrease fraud and deter scammers, something which benefits all our customers and MMORPG players. If you are worried about an order or have not managed to resolve an issue via e-mail, we may call you to assure you and help resolve any problems you are having.

If PL-Report does not work, what should I do?
Please contact our live help to report your problem, then our operator will help u to check your order status.

How do I check my order status?
After you pay, you will receive the receipt from Paypal. And it will list the details of your order. And you can contact our
online support for any question, then one of our customer service representatives will assist you straight away, in real time.

How long do I have to wait for your delivery?
Delivery usually occurs within the first hour after payment has been received. We will try our best to send the gold to you ASAP. However for some of the newer or more popular servers, it may take from 1-48 hours.

What should I do after sending the payment?
After sending the payment to us, you should contact our live help service as soon as possible, then the customer support will help you to finish the transaction, and send the information to you as well.

How to place an order on powerleveling service?
a. Choose the game you want to level by ugamegold.com
b. Choose a powerleveling service then click BuyNow.
c. Look over your order detail then fill in your personal and game account information. Your information will 100% secure guaranteed.
d. Check out your order. The page will be transferred to Paypal

How do I place an order of game gold?
Please click "buy gold", select your game and server, fill in the amount you need and click the "buy" button. And then
fill in some necessary information. It's convenient.

If I want to login in my account during powerleveling process, what should I do?
You'd better not login in. It is dangerous for your account, because the IP frequently changed. Of course, it is ok if you
want to login. Please contact our LIVE HELP, then our friendly operator will help you to arrange your issue.